Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Courtyard Guest House relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Courtyard Guest House’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Courtyard Guest House, 23 Trafalgar Road, Great Yarmouth, Norfolk, NR30 2LD. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies for logged in users and for commenters. Cookies are now used for general usage of the website.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us.

This material includes, but is not limited to, the design, layout, look, appearance and graphics.

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites.

These links are provided for your convenience to provide further information.

They do not signify that we endorse the website(s).

We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Booking Policy

Prices: The price of the accommodation is displayed in the hall and on our website.

Breakfast: Breakfast is not always included in the price of the rooms.

Pets: Sorry, we do not allow pets, except for registered assistance dogs.

No Smoking Policy: The entire premises are a smoking free area. Any guests smoking on the premises including hanging out of windows will be asked to leave without a refund and/or pay an additional cleaning charge.

Payment methods: Payment can be made by Cash, Credit or Debit cards or by arrangement via BACS.

Booking Procedure: We ask you to provide us with your postal address and contact telephone number, You will be asked to sign our registration book on arrival. Failure to provide valid & true information may result in us cancelling your booking. Your booking is only a binding contract once a deposit is received and cheques have been cleared. We ask you to phone to make a booking, we do not accept bookings electronically, you can make an enquiry by e-mail but we will only inform you if we have availability and the cost, this is not in any way classed as an acceptance. If you contact us by email we respect your privacy and will not share your email address. Once your booking has been made and deposit cleared, you will receive a receipt containing details of your booking. You must check the details on you receipt are correct and inform us immediately of any mistakes. Failure to do this may affect your booking at no cost to us.

Cancellation and Insurance: By making your booking, our agreement is a legal contract and your deposit is non-refundable. If you cannot take your holiday, or a no show, you are still liable to pay for the booking in full, even if we have not yet received your balance. We would recommend that you take out cancellation insurance to cover this cost. We reserve the right to debit your debit or credit card accordingly.

Non-availability of Accommodation: We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. Then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Arrival: Your accommodation will be available to you from 2.00 pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your room. Please let us know your approximate arrival time so we make sure we are here to meet you.

Late arrival procedure: Please contact us to let us know if you will be arriving much later than the agreed time. Guests may arrive up to 10:00 pm at night.

Access to rooms: We clean & service all rooms between 10.00 am & 1.30 pm. We hold master keys to all bedrooms and will enter to service the room or to carry out essential maintenance.

Keys: If you lose our keys there is a £60 charge for replacements of locks & keys. We reserve the right to debit your credit or debit card accordingly.

Departure: Please be ready to leave by 10.00 am on the day of departure. We will provide you with an invoice on request.

Bedrooms: Our rooms accommodate a maximum of 2 guests per night or 4 if a family room, and 1 person in our single room. Only registered guests are permitted to use the rooms, unless you have the owner’s permission. Minimum age for children is 4 years of age, and the maximum age is fifteen when booking family rooms.

Laundry Service: We regret we are unable to offer a laundry service.

Damages and Breakages: Please take care when staying in our property. You are responsible and liable for any breakages, damages or missing items, ie: towels or bedding or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £25 if you did not report this. We reserve the right to debit your credit or debit card accordingly.

Liability: We do not accept any liability for any damage, loss or injury to any member of your party or any possessions, unless proven to be caused by a negligent act by ourselves or any employees or contractors whilst acting in the course of employment.

Privacy Policy / Data Protection: Any data collected during the course of booking or registering may be stored on our computer(s). This is for our use and will not be shared with third parties. Exceptions: requests by police officers or government officials.

Unacceptable Behaviour: Anyone under the influence, or who appears to be under the influence of alcohol or drugs will be refused entry or asked to leave. Threatening, abusive, or anti-social behaviour including smoking anywhere within the property will not be tolerated and anyone demonstrating this kind of behaviour will be required to leave immediately without a refund. As will any guest that misuses our property or gives us cause for concern for our safety, or that of our guests. Guests will be liable for the full cost of the booking. We do not accept bookings for Stag, Hen, or similar events, and is not suitable for clubbers

Privacy Policy

The Courtyard Guest House web site does not automatically capture or store personal information, other than logging the user’s IP address and session info such as the duration of the visit and the type of browser used. This is recognised by the Web server and is only used for system administration and to provide statistics, which The Courtyard Guest House uses to evaluate use of the site. We do not store personal data without consent.

We do not use cookies for collecting user information from the site.

You may be asked for personal information if you would require further information on our services or if you wish us to contact you. In each case we will only use the personal information you provide to deliver the information you have told us you require.

This privacy policy only covers The Courtyard Guest House Website at http://www.thecourtyardguesthouse.co.uk/ & http://www.thecourtyardguesthouse.com.

Links within this site to other websites are not covered by this policy but by their own policies where appropriate.